Returns within Germany:

You have the right to cancel this contract within 14 days without giving any reason.

If you wish to return your order, please click on the following link:

dibbern.paketzurueck.de/login

There you can either log in with your e-mail address or your order number and zip code. Then select the items you wish to return and you will receive your return slip.

Returns from abroad:

Returns from other European countries are only free of charge in the event of a complaint. Please contact our customer service for this.

Our customer service is available by email, telephone and fax (Monday to Friday, 8:00 - 16:30 CET).

By email: shop@dibbern.de

By telephone: +49 (0)40 303 7768-68

By fax: +49 ( 0)40 303 7768-69

You have the right to withdraw from this contract within 14 days without giving any reason.

If your delivery contains broken goods, please send a photo to our customer service shop@dibbern.de

You will then receive further instructions as soon as possible.

Returns are free of charge and possible within 14 days.

You will receive your money back in the same way as you paid us.

There is no entitlement to a cash payment of a purchased voucher.