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Return + complaint
How can I return items?

Returns within Germany:

You have the right to cancel this contract within 14 days without giving any reason.

If you wish to return your order, please click on the following link:


There you can either log in with your e-mail address or your order number and zip code. Then select the items you wish to return and you will receive your return slip.

Returns from abroad:

Returns from other European countries are only free of charge in the event of a complaint. Please contact our customer service for this.

Our customer service is available by email, telephone and fax (Monday to Friday, 8:00 - 16:30 CET).

By email: shop@dibbern.de

By telephone: +49 (0)40 303 7768-68

By fax: +49 ( 0)40 303 7768-69

How long can I return my order?

You have the right to withdraw from this contract within 14 days without giving any reason.

My order is broken. What should I do?

If your delivery contains broken goods, please send a photo to our customer service shop@dibbern.de

You will then receive further instructions as soon as possible.

How much will the return cost me?

Returns are free of charge and possible within 14 days.

How do I get a refund for returned items?
You will receive your money back in the same way as you paid us.
Can I return my voucher?

There is no entitlement to a cash payment of a purchased voucher.

Answer not found?

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