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Login + customer account
I cannot log in.

Please check that you have spelled your e-mail address correctly. Have you entered your password correctly? It should have at least 6 characters and may only consist of letters, special characters and numbers. Spaces are not permitted.

I have forgotten my password.

Click on "Log in" in our online store and then click on "Forgot your password?". Now enter the e-mail address you used to register with us and we will send you a link that you can use to reset your password.

How do I change my address?
Click on ‘Log in’ in our online shop and log in with your e-mail address and password. You can now change your details or add further delivery addresses to your account under billing or delivery address.
How do I change my password?

Click on "Log in" in our online store and log in with your e-mail address and password. Then click on "Change password" under Account information. Now enter your current password and the new password, confirm the new password and click on "Save".

Why should I create a customer account?

By creating a customer account, you can expect many benefits:

  • You can view the current status of your order and your previous orders at any time.
  • Your addresses are automatically copied for the next order.
  • You can store several delivery addresses in one address book.
How can I delete my customer account?

If you wish to delete your customer account, please contact our customer service at shop@dibbern.de

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