Returns within Germany:
You have the right to cancel this contract within 14 days without giving any reason.
If you wish to return your order, please click on the following link:
There you can either log in with your e-mail address or your order number and zip code. Then select the items you wish to return and you will receive your return slip.
Returns from abroad:
Returns from other European countries are only free of charge in the event of a complaint. Please contact our customer service for this.
Our customer service is available by email, telephone and fax (Monday to Friday, 8:00 - 16:30 CET).
By email: shop@dibbern.de
By telephone: +49 (0)40 303 7768-68
By fax: +49 ( 0)40 303 7768-69
You have the right to withdraw from this contract within 14 days without giving any reason.
If your delivery contains broken goods, please send a photo to our customer service shop@dibbern.de
You will then receive further instructions as soon as possible.
Returns are free of charge and possible within 14 days.
There is no entitlement to a cash payment of a purchased voucher.
Use our contact form to ask us your question
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