Delivery, Shipping & Payment Terms

Delivery & Shipping

What are the shipping costs?

The shipping costs are € 4.90 for Germany and € 9.90 for abroad. We deliver free of charge for an order value of €100.

Do I have to pay multiple shipping costs for multiple orders?

Yes, unfortunately you have to pay multiple shipping costs for multiple orders, as it is not possible for us to bundle the orders.

Do you also deliver abroad?

Of course we also deliver to delivery addresses in the European Union.

How quickly do you deliver?

We usually deliver available items within 2 - 5 days.

Is express delivery possible?

Unfortunately, express delivery is not possible.



Terms of payment

How can I pay in the Dibbern Online Shop?

In our online shop we guarantee secure and easy payment with SSL encryption. The Dibbern Online Shop offers the 3 most popular payment methods for online shopping:

  • Paypal
  • Credit card
  • Sofortüberweisung

How does the payment with PayPal work?

Pay your purchase directly with PayPal and the goods will be shipped immediately. In addition, with PayPal you can choose between different payment methods without giving your payment information: Thus, the transfer from a current account, payment by credit card, debit by direct debit or your own PayPal balance. At the end of the ordering process, you will be redirected to PayPal to make your payment. If you already have a PayPal account, you only need to log in to PayPal with your user data. Otherwise, you can also create a new PayPal account with your order. You can find more information about PayPal under Paypal FAQ.

How does payment by credit card work?

Whether VISA, Mastercard or American Express - with your purchase by credit card you can carry out the payment immediately and thus trigger the dispatch directly. Your credit card details will not be stored by us, but will be transmitted to our payment service provider via SSL encryption. For this purpose, you will be forwarded to the payment provider after confirming your purchase.

Unfortunately, it is not possible to order against open account or prepayment.




Would you like to know more about our payment options? Do you have any questions about the order or shipping status of your order or about shipping in general?

Our customer service is available by email, phone and fax (Monday to Friday, 8:00 - 16:30 CET).

By Email:

By phone:
+49 (0)40 303 7768-68

By Fax:
+49 (0)40 303 7768-69